Thank you for shopping with Broke Mama's Boutique! We're committed to providing you with the best possible shopping experience. Please read our shipping policy carefully to understand how we process and deliver your orders.

Shipping Policy

Processing Time:

• Most orders are processed and prepared for shipment within 1-3 business days.

Shipping Methods:

• We offer several shipping options, including standard, economy, and international shipping.
• Shipping rates and delivery times vary based on your chosen shipping method and destination.

Shipping Rates:

• Shipping rates are calculated based on the weight, dimensions, and destination of the items in your order.
• You can view shipping rates during the checkout process before confirming your order.

Estimated Delivery Times:

• Standard Shipping: 2 to 5 business days within the United States.
• Economy Shipping: 4 to 8 business days within the United States.
• International Shipping: Delivery times vary based on the destination country and chosen shipping method.

Order Tracking:

• Once your order has been shipped, you will receive a confirmation email containing a tracking number.
• You can use the tracking number to monitor the progress of your shipment on our website or the carrier's website.

Shipping Destinations:

• We currently offer shipping within the United States and to select international destinations. Please check the checkout page for available shipping options to your location.

Customs and Import Duties:

• For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country's authorities.

Lost or Delayed Shipments:

• In the rare event that your shipment is lost or significantly delayed, please contact our customer support team, and we'll work to resolve the issue promptly.

Shipping Restrictions:

• Some items may be subject to shipping restrictions due to their size, weight, or destination. Please review individual product pages for any shipping limitations.

If you have any questions or concerns about our shipping policy, feel free to contact our customer support team at info@brokemamasboutique.com

Return/Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@brokemamasboutique.com Please note that returns will need to be sent to the following address: 

1480 Concord Pkwy North Suite 350

#1142

Concord, NC 28025

United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@brokemamasboutique.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@brokemamasboutique.com